Ordering

We apologize for any inconvenience, but we are unable to make modifications to existing orders. However, our customer service team will be happy to assist you with canceling the order if it has not been processed out yet, you can then proceed to place a new order. Please reach out to us within 12 hours using the email address of the order buyer and provide us with your order number for a smooth and efficient process.

Kindly note that for Klarna orders, no order modifications is allowed (including product details, recipient’s name, shipping and billing information) after placed. However, you may be able to cancel your order and place a new one instead. To cancel your order, please email us within 12 hours.

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order. If paying by Klarna or Afterpay, Klarna or Afterpay will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna or Afterpay’s sites.

Product

CASETiFY has a huge selection of phone case types and tech accessories that are durable and functional without losing originality. For our iPhone 16 series cases, Impact Case (strong protection) has EcoShock™ technology and a twister pattern design on the inner bumper. The Bounce Case (extreme protection) and Ultra Bounce Case (ultra protection) include the latest TesseLock™ pattern on the inner bumper. The Impact Cases are 8.2 ft. drop-test approved, while the Bounce Cases are 21.3 ft. drop-test approved, and the Ultra Bounce Cases are 32.8 ft. drop-test approved.

Our new Clear Case protects your tech while maintaining its good looks. The material technology is optimized to prevent yellowing and keep it fresh while its low-profile protection makes it fierce.

CASETiFY’s case prices vary depending on the case types and device models. You may click on your preferred design and select your device model in the dropdown box for details. Stay up to date on all CASETiFY promotions to get the best deal on phone cases and tech accessories.

CASETiFY’s products are made to order and hand-inspected from corner-to-corner to ensure high-quality products that you can count on. Phone cases made of shock-proof or drop-proof materials are usually test-certified for specific purposes. It depends on the individual’s needs when choosing the best phone case for your device. Stay up to date on all CASETiFY promotions to get the best deal on phone cases and tech accessories.

Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case, but avoiding having too many applications opened on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.

Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case, but avoiding having too many applications opened on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.

Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case, but avoiding having too many applications opened on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.

Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case, but avoiding having too many applications opened on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.

Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case, but avoiding having too many applications opened on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.

Billing

We accept major debit cards and credit cards (American Express (USD), Mastercard and Visa), Apple Pay, Paypal, Klarna (US, UK, Germany, Austria, Belgium, France, Ireland, Italy, Netherlands and Spain only), Afterpay (Australia only), Thailand Online Banking (Thailand only), TrueMoney (Thailand only), PromptPay (Thailand only), LINE Pay (Taiwan region only), AFTEE (Taiwan region only), JCB (Japan only), PayPay (Japan only), Cash on Delivery (Taiwan and Japan only), GCash (Philippines only), ShopeePay (Malaysia only), Touch’n Go (Malaysia only), and Dana (Indonesia only). For Taiwan cash on delivery orders with home delivery, you can pay with cash. For pick-up at convenience stores, only cash over the counter is accepted.  

Klarna is a payment method that allows you to shop now and pay later by splitting your purchase into 4 payments. For more information, please check out the details here. The issuer of your payment method may charge interest or fees under your agreement with them. If you have any questions about those charges contact your payment method provider.

Simply select Klarna as the payment method at the checkout page and fill in the billing details as instructed. It’s very important that correct details are provided, as otherwise, you will not receive the payment information and so be liable for late payment fees.

A Late Fee/ Returned Payment Fee may be charged if an automatic payment cannot be collected. Please reach out to customer support of Klarna or Afterpay for further details.

Unfortunately, we do not accept AMEX Gift Cards / Visa Gift cards / Mastercard Gift Cards.

Yes, JCB credit card can be used for online payment in Japan only.

Promotion

Please contact us via email with the order number as well as the discount code / offer that you wish to use. We will be more than happy to review and honor the offer if it is deemed applicable. Unfortunately, we are unable to apply the adjustments after the date of purchase for retail orders. For online orders, we are unable to apply the adjustments retrospectively 5 days after the order date or the promotion expiration date, whichever comes earlier.

We are afraid that only one promo code can be applied per order.

2 Gift card codes can be applied together on one order.

Gift cards and promo codes can be applied together.

Promo codes and store credits can be applied together.

Yes, store credits can be accumulated.

Delivery And Shipping

Please contact us via email with the order number as well as the discount code / offer that you wish to use. We will be more than happy to review and honor the offer if it is deemed applicable. Unfortunately, we are unable to apply the adjustments after the date of purchase for retail orders. For online orders, we are unable to apply the adjustments retrospectively 5 days after the order date or the promotion expiration date, whichever comes earlier.

We are afraid that only one promo code can be applied per order.

2 Gift card codes can be applied together on one order.

Gift cards and promo codes can be applied together.

Promo codes and store credits can be applied together.

Yes, store credits can be accumulated.

Returns And Exchanges

Please contact us via email with the order number as well as the discount code / offer that you wish to use. We will be more than happy to review and honor the offer if it is deemed applicable. Unfortunately, we are unable to apply the adjustments after the date of purchase for retail orders. For online orders, we are unable to apply the adjustments retrospectively 5 days after the order date or the promotion expiration date, whichever comes earlier.

We are afraid that only one promo code can be applied per order.

2 Gift card codes can be applied together on one order.

Gift cards and promo codes can be applied together.

Promo codes and store credits can be applied together.

Yes, store credits can be accumulated.

Company/Store

Please contact us via email with the order number as well as the discount code / offer that you wish to use. We will be more than happy to review and honor the offer if it is deemed applicable. Unfortunately, we are unable to apply the adjustments after the date of purchase for retail orders. For online orders, we are unable to apply the adjustments retrospectively 5 days after the order date or the promotion expiration date, whichever comes earlier.

We are afraid that only one promo code can be applied per order.

2 Gift card codes can be applied together on one order.

Gift cards and promo codes can be applied together.

Promo codes and store credits can be applied together.

Yes, store credits can be accumulated.

Image & File Support

Please contact us via email with the order number as well as the discount code / offer that you wish to use. We will be more than happy to review and honor the offer if it is deemed applicable. Unfortunately, we are unable to apply the adjustments after the date of purchase for retail orders. For online orders, we are unable to apply the adjustments retrospectively 5 days after the order date or the promotion expiration date, whichever comes earlier.

We are afraid that only one promo code can be applied per order.

2 Gift card codes can be applied together on one order.

Gift cards and promo codes can be applied together.

Promo codes and store credits can be applied together.

Yes, store credits can be accumulated.

Gift Card

Please contact us via email with the order number as well as the discount code / offer that you wish to use. We will be more than happy to review and honor the offer if it is deemed applicable. Unfortunately, we are unable to apply the adjustments after the date of purchase for retail orders. For online orders, we are unable to apply the adjustments retrospectively 5 days after the order date or the promotion expiration date, whichever comes earlier.

We are afraid that only one promo code can be applied per order.

2 Gift card codes can be applied together on one order.

Gift cards and promo codes can be applied together.

Promo codes and store credits can be applied together.

Yes, store credits can be accumulated.

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